Comments on: eCommerce: PayPal and Beanstream http://www.john-lai.com/2008/11/27/ecommerce-paypal-and-beanstream/ work of life Mon, 06 Sep 2010 06:52:12 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: John Lai http://www.john-lai.com/2008/11/27/ecommerce-paypal-and-beanstream/comment-page-1/#comment-8503 John Lai Fri, 30 Oct 2009 23:06:45 +0000 http://www.john-lai.com/?p=63#comment-8503 Hi Tiffany, I have used Paypal for two things: 1) their checkout express 2) their recurring payments If you're new to Paypal, it will probably be a nightmare. In my opinion, their API documentation is terrible, as is their tech support. Their tech support always gave me 1 or 2 sentence answers, and did nothing to help me isolate potential problems. Everytime I discover the solution to a paypal problem, my reaction was always, "How terribly un-intuitive, and why was this not explained in a conspicuous part of the documentation with big bold letters?" I haven't launched anything LIVE with beanstream, but from my brief communications with tech support, they seem to be much better. Their admins wrote detailed email responses to help me figure things out. Hi Tiffany, I have used Paypal for two things:

1) their checkout express
2) their recurring payments

If you’re new to Paypal, it will probably be a nightmare. In my opinion, their API documentation is terrible, as is their tech support. Their tech support always gave me 1 or 2 sentence answers, and did nothing to help me isolate potential problems.

Everytime I discover the solution to a paypal problem, my reaction was always, “How terribly un-intuitive, and why was this not explained in a conspicuous part of the documentation with big bold letters?”

I haven’t launched anything LIVE with beanstream, but from my brief communications with tech support, they seem to be much better. Their admins wrote detailed email responses to help me figure things out.

]]> By: tiffany http://www.john-lai.com/2008/11/27/ecommerce-paypal-and-beanstream/comment-page-1/#comment-8482 tiffany Tue, 27 Oct 2009 18:42:52 +0000 http://www.john-lai.com/?p=63#comment-8482 Hi John, I am in the midst of choosing a payment processor and came across your blog entry as i am actually comparing paypal and beanstream for a ruby on rails site that we are developing with an ecommerce component. Out of curiousity did you have any active experience utilizing either of these vendors and any further insights? I really appreciate your helpful blog entry and feedback. Thanks! Tiffany Hi John,
I am in the midst of choosing a payment processor and came across your blog entry as i am actually comparing paypal and beanstream for a ruby on rails site that we are developing with an ecommerce component. Out of curiousity did you have any active experience utilizing either of these vendors and any further insights? I really appreciate your helpful blog entry and feedback.

Thanks!
Tiffany

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